Understanding Your Bill

After you receive care at Ball Memorial Hospital, we will send a claim to the insurance company to pay the bill if you have insurance. Our financial service representatives will work diligently to minimize your financial burden by maximizing the insurance benefits.

There may be multiple separate billing statements for the health care services, which may include statements from the hospital or facility, the physician or professional service fee and anesthesia fees if anesthesia was needed to perform a procedure.

Billing Insurance

We will process your account based on information provided during the registration at Ball Memorial Hospital, and then we will bill your insurance company. You can help us by providing the most current insurance information during registration.

Confirming Patient and

Insurance Information

We will send you a statement from Ball Memorial Hospital confirming the personal and insurance information provided at registration. You can help by reviewing the statement and if there are changes, call financial services at (765) 747-3068.

Payment

We wait for payment from the insurance companies. If we don't receive the payment in a reasonable time, we may contact the insurance company again. If your insurance company asks you for additional information, please respond quickly and call to let us know so we can update our records.

Insurance Problems

We may ask for your help if there is a problem with processing the claim with the insurance company. If you don't receive an explanation of benefits from your insurance company within a month, please contact them to determine the status of the claim.

After Insurance Makes Payment

After insurance makes all payments, we may send you a billing statement from Ball Memorial Hospital for the remaining balance, if any exists.

Ball Memorial Hospital Patient Financial Services

2401 University Ave.

Muncie, IN 47303

(765) 747-3068