frequent questions about bills and statements

I received a billing statement, so how will I know my insurance company paid its part?

If you have any questions about the insurance payment, please call your insurance company directly. The insurance company's phone number is usually printed on the insurance card.

What if I forget to bring

my insurance information?

You will be registered as "self-pay" during registration, which means you are responsible for the entire bill. You should call financial services immediately at (765) 747-3068 after you get home to provide your insurance information.

Why are some of the charges covered

by insurance while others are not?

Coverage can change every year, depending on your benefit plan. Hospital coverage usually has a deductible or an out-of-pocket expense. Since each plan can be different, we suggest families carefully review the benefits their insurance company provides.

Ball Memorial Hospital Patient Financial Services

2401 University Ave.

Muncie, IN 47303

(765) 747-3068